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All Major Credit Cards & PayPal Accepted
Money Orders Also Accepted
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- How long does it take for shipping?
Shipping according to the U.S.P.S will take 2-3 days for priority mail. Shipments to Canada will take longer due to border delays. Shipping length of time is not under the control of the shipper. Postal service stated times could be longer due to customs, or peak shipping seasons.
- Is there proof of delivery for my package?
All packages are shipped with a delivery confirmation number. This simply serves as proof of delivery to the address you designate. U.S.P.S. does not use or issue tracking numbers.
- What shipper do you use?
We only use U.S.P.S. Priority mail. They are generally less expensive than U.P.S. This saves you money, and keeps us from going to two different shipping companies each day. This is less confusing for us, because of the large volume of items we ship.
- How do I know my item has shipped?
I will send out an email informing you of when your item will ship. We ship three times a week, so generally your item will ship from us in 2-3 days. Many of these items are not completely finished until after the order is placed.
- Do you combine shipping?
We have no problem combining shipping, and we will always combine shipping upon your request. Please make this request with your payment. If you do not specify combined shipping we will ship items separately.
- I need my items by a certain date, what do I do?
Anticipate this need, and purchase in time for your needs. We can expedite shipping at a higher cost. Under normal circumstances we only give you a shipping date. We are not responsible for postal service delivery times.
- How do the emblems attach?
These apply using the very best 3M emblem adhesive on the market. However, no tape is simply peel and stick. The following are actions you must do when applying. Failure to follow these directions will lead to adhesion failure.
1. The area needs to be cleaned very well with alcohol, or a cleaner that will not leave behind a residue. NO WAX!!
2. The warmer the temperature the better, at least 60 degrees (this one is the most important of all). You can use a hair dryer to heat each area up, or a heated garage will also work just fine.
3. This tape is pressure sensitive, and pressure must be firmly applied to each letter.
4. As hard as it may be to wait, do not expose the letters to car washes or water for 24 hours.
- How do I specify color for my item (if offered)?
Color options are only available for a few items, and that will be in the description. Color should be specified from the drop down selection on the item if available.
- Do you make custom items?
Yes we do. However these will take around two weeks to complete. You need to send me a sketch or very good description of what you need, and the size. After I supply you with a quote, you must pay before custom design begins.
After you approve the drawings I send to you, we will make the item you requested.
- How long have you been in business?
We have been selling Stainless Steel items now for more than 6 years. Acrylics, and composites for about 3 years, and recently added the Hydorcarbon coating service in 2010.
- Do you have a return policy?
We will accept returns for defective items only. Purchasing the correct item is up to the customer. Please read our descriptions, and ask all questions you may have prior to purchasing.
- How do I care for my emblems?
Treat these pieces as if you were washing your car. No rough or abrasive cleaners and soft rags only.
- Do these actually fit properly?
All of our items have been field tested prior to being placed on the market. We also have years of selling these items behind us. If it does not fit we do not sell it.
- Is there a restocking fee for returns?
This is typically at our discretion, but we reserve the right to charge a 15-20% restocking fee depending on the item/items purchased. We don't usually do this, but sometime rare sales are made where we get products back and have to sit on them. For this, we will charge.
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